All items, with the exception of cosmetics, are available for return unopened and in their original packaging within 3 business days of receipt.
Refund will be given in the same fashion it was paid for minus shipping.
If you are gifted free shipping and wish to return your purchase, the free shipping does not extend for the return, and you must pay for your own return shipping.
Defective Item Return:
All defective items are available for return within 7 days of receipt. Refund will be given in the same fashion it was paid for minus shipping.
Defectiveness does not include allergies. We strongly recommend knowing your allergies prior to purchasing from any seller or retailer.
If a cosmetic item is used it is not returnable. We do not accept these returns because of risk of contamination. This same policy is used across all cosmetic retailers. We stand by this policy 100% and we do not make exceptions.
You must follow the care instructions on the tag of the article of clothing. Mistakes with care and/or wash will not be refunded.
Once shoes are worn, they may not be returned. Returns are accepted for unused, unworn shoes within 3 days of receipt.
Payment via Google Checkout and PayPal are preferred. We do not accept payments via check, cash, or by wire. We also do not accept payments from accounts that are not CONFIRMED and VERIFIED.
If an order is completed, and payment has not been made, the order will automatically cancel after 48 hours, including weekends.
If you would like guaranteed shipping by a specific date, you must inquire about the cost before paying. This is because all Global Express rates differ upon destination and are not currently in the shipping options. We offer International Priority Mail which only guarantees the package to arrive within 2-3 weeks depending on the destination.
One exception to this is shipping to the UK which takes approximately 7-10 business days.
ALL domestic shipments are available for an upgrade to expedited shipping for an additional $3.
Some orders qualify for a free upgrade to expedited shipping depending on quantity of items ordered and dollar amount of total order before shipping cost is calculated and after coupons are applied.